KYC and Verification

At Lolly Spins, your safety and the integrity of our gaming environment are paramount. We are committed to providing a secure, fair, and responsible online casino experience for all our players. Verifying your identity is a crucial step in achieving this goal. It allows us to comply with stringent regulatory requirements set by our licensing authority, prevent fraud, combat money laundering, and ensure that only eligible individuals, specifically those of legal gambling age, can access and use our services. This process protects both you as a player and Lolly Spins as a responsible operator.

KYC, or "Know Your Customer," is a fundamental regulatory obligation for financial institutions and online gaming operators like Lolly Spins. It refers to the process of identifying and verifying the identity of our customers. This involves collecting and assessing certain personal information and documentation. The primary purpose of KYC is to understand who our customers are, assess potential risks associated with their activities, and ensure compliance with anti-money laundering (AML) and counter-terrorist financing (CTF) laws. It is a continuous process, not a one-time event, and may involve periodic reviews of your information.

Verification is an integral part of your journey with Lolly Spins. You will typically be asked to complete our verification process at several key stages:

• Upon Registration: While you can often register an account and make an initial deposit, full verification may be initiated shortly after, or before you can make your first withdrawal.
• Before Your First Withdrawal: To comply with AML regulations, we are legally required to verify your identity before processing any payout. This ensures funds are being returned to the legitimate account holder.
• When Reaching Specific Thresholds: Our internal risk management policies and regulatory obligations dictate that we may request verification if your deposits, withdrawals, or wagering activity reach certain cumulative or individual monetary thresholds.
• Changes in Account Details: If you update significant personal information, such as your address or payment methods, we may require re-verification to confirm the changes.
• Suspicious Activity: If our security systems detect any unusual or potentially fraudulent activity on your account, we will initiate verification to protect your account and comply with our legal obligations.
• Periodic Reviews: Even if you have been verified previously, we may conduct periodic reviews to ensure your information remains current and accurate.

To complete the verification process, Lolly Spins may request various documents. These are generally categorised into proof of identity, proof of address, and proof of payment method. All documents must be clear, legible, and valid, showing all four corners of the document. We recommend submitting high-quality scans or photographs. Please ensure no sensitive information, such as passport numbers or bank account details, is obscured unless specifically instructed.

To confirm your identity, we require a government-issued identification document. This document must clearly show your full name, date of birth, photograph, signature (where applicable), and an expiry date that has not passed. Acceptable forms of identification include:

• Passport: A copy of the photo page.
• National Identity Card: A copy of both the front and back of the card.
• Driving Licence: A copy of both the front and back of the licence.

The name on your identification document must match the name registered on your Lolly Spins account.

To confirm your residential address, we require a document issued within the last three months (90 days) that clearly shows your full name and current residential address. The name and address on this document must match the details registered on your Lolly Spins account. Acceptable documents include:

• Utility Bill: Such as electricity, water, gas, or internet bill. Mobile phone bills are generally not accepted.
• Bank Statement: A statement from a recognised financial institution.
• Credit Card Statement: A statement from a recognised financial institution.
• Government-Issued Correspondence: For example, a tax statement or official letter from a government agency.

Screenshots of online statements are acceptable if they clearly display the issuer's logo, your name, address, and the issue date.

To verify the payment methods used on your Lolly Spins account, we may request documentation depending on the method. This ensures that you are the legitimate owner of the funds being deposited or withdrawn. Examples include:

• Credit/Debit Cards: A copy of the front and back of the card. For security, please obscure the middle eight digits of the long card number on the front and the CVV/CVC code on the back. Ensure your name, the first six and last four digits of the card number, and the expiry date are clearly visible.
• Bank Statements: For bank transfers or direct debit methods, a recent bank statement showing your name, account number, and transactions with Lolly Spins.
• E-Wallet Screenshots: A screenshot of your e-wallet account page, clearly showing your name and the associated email address or account ID.

The name on the payment method must match the name on your Lolly Spins account.

In certain circumstances, particularly for high-value transactions or if our risk assessment indicates a need, Lolly Spins may be required to conduct Enhanced Due Diligence (EDD) and request proof of your source of funds (SOF) or source of wealth (SOW). This is a regulatory requirement to prevent money laundering and terrorist financing. We understand that this is sensitive information, and we handle it with the utmost confidentiality. Documents that may be requested include:

• Payslips or employment contracts.
• Bank statements showing accumulated savings.
• Proof of inheritance or trust funds.
• Documentation related to the sale of property or business.
• Company accounts or dividend statements.

We will clearly explain why this information is needed and how it will be processed if such a request becomes necessary.

Once you submit your documents through our secure portal, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible. Typically, the initial review takes between 24 to 72 hours, though during peak times or if further information is required, it may take longer. We will notify you via email or through your Lolly Spins account messaging system regarding the status of your verification. If any documents are unclear or additional information is needed, we will contact you with specific instructions.

Lolly Spins takes the security and privacy of your personal data very seriously. All documents you submit are handled with the highest level of confidentiality and are stored securely in compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws. Access to your documents is restricted to authorised personnel only, who are trained in data protection protocols. We use advanced encryption technologies to protect your data during transmission and storage. Your documents will not be shared with third parties unless legally required by our licensing authority or law enforcement agencies.

Lolly Spins is fully committed to combating money laundering and terrorist financing. Our KYC and verification procedures are a critical component of our comprehensive Anti-Money Laundering (AML) framework. We adhere to all applicable AML laws and regulations, which require us to monitor transactions and report suspicious activities to the relevant authorities. By verifying your identity, we help prevent our platform from being used for illicit financial activities, thereby maintaining a safe and trustworthy environment for all our players.

Gambling is strictly prohibited for individuals under the legal age. At Lolly Spins, age verification is a mandatory part of our KYC process. We use your submitted identification documents to confirm that you are 18 years of age or older, or the legal gambling age in your jurisdiction, whichever is higher. Any account found to belong to a minor will be immediately closed, and any winnings forfeited. We are dedicated to protecting minors and promoting responsible gaming practices.

If your verification process is delayed, it usually means that the documents provided were unclear, incomplete, or further information is required. We will contact you directly to explain the reason for the delay and guide you on what additional steps are needed. If verification is unsuccessful, despite multiple attempts and submissions, it may result in restrictions on your account, including the inability to deposit, withdraw, or play, and in some cases, account closure. We always strive to work with our players to resolve verification issues, but compliance with our regulatory obligations is non-negotiable.

Should you have any questions or require assistance with the verification process, our dedicated customer support team is here to help. You can reach us via:

• Live Chat: Available directly on the Lolly Spins website during operational hours.
• Email: Send your queries to [email protected].

Please provide your Lolly Spins username and a clear description of your issue, and we will respond as promptly as possible. We are committed to making your verification experience as smooth and straightforward as possible.