KYC og sannprófun

At Lolly Spins, we are committed to providing a secure and responsible gaming environment for all our players. Verifying your identity is a fundamental part of this commitment. It allows us to comply with stringent regulatory requirements set by our licensing authority, prevent fraud, and ensure that our services are not misused for illicit activities such as money laundering or underage gambling. This process protects both you, the player, and Lolly Spins, by maintaining the integrity of our platform.

KYC, or "Know Your Customer," refers to the mandatory process of identifying and verifying the identity of our customers. This is a standard practice across regulated financial services and online gambling industries globally. The primary goal of KYC is to combat financial crime, including money laundering, terrorist financing, and identity theft. For Lolly Spins, it means we collect and verify specific personal information and documentation from you to confirm who you are.

Verification is an ongoing process that may be triggered at several stages of your interaction with Lolly Spins:

• Upon Registration: We conduct initial checks when you create an account.
• Before Your First Withdrawal: To comply with anti-money laundering regulations, we typically require full verification before processing your first withdrawal.
• When You Reach Certain Deposit or Withdrawal Thresholds: Our internal risk management policies and regulatory obligations mandate additional checks once your cumulative transactions exceed specific limits.
• Following Suspicious Activity: If our monitoring systems detect unusual or suspicious activity on your account, we will request further verification.
• Periodic Reviews: We conduct regular reviews of customer information to ensure it remains accurate and up to date.

To complete the verification process, you may be asked to provide one or more of the following types of documents:

• Proof of Identity (e.g., passport, national ID card, driving licence)
• Proof of Address (e.g., utility bill, bank statement)
• Proof of Payment Method (e.g., photo of credit card, screenshot of e-wallet)
• Source of Funds documentation (in specific circumstances)

All documents must be valid, in date, and clearly legible. We may request notarised copies in certain situations, though this is rare.

For proof of identity, we require a clear, colour copy of a government-issued identification document. This document must show your full name, date of birth, photograph, and an expiry date. The document must be valid and not expired. Acceptable forms of identification include:

• Passport: The full double-page spread showing your photo and details.
• National Identity Card: Both the front and back of the card.
• Driving Licence: Both the front and back of the card.

Ensure all four corners of the document are visible and that there is no glare obstructing any information.

To verify your residential address, we require a document issued within the last three months. This document must clearly display your full name, your current residential address, and the issue date. The issuing company's logo or name should also be visible. Acceptable documents include:

• Utility Bill: (e.g., electricity, gas, water, internet, landline phone bill). Mobile phone bills are generally not accepted.
• Bank Statement: A statement from a recognised financial institution.
• Credit Card Statement: A statement from a recognised financial institution.
• Government-Issued Correspondence: Such as a tax statement.

Please ensure the document is not older than three months from the date of submission. We cannot accept documents that are edited or screenshots of online banking without the full URL visible.

To ensure the payment methods used on your Lolly Spins account belong to you, we may request verification of these methods. The specific requirements depend on the payment method used:

• Credit/Debit Cards: A photo of the front of the card, showing the first six and last four digits of the card number (e.g., 1234 56XX XXXX 7890), your name, and the expiry date. For security, please obscure the middle eight digits. The CVV/CVC code on the back should also be covered.
• E-Wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your e-wallet account page showing your name and the associated email address or account ID. The screenshot should clearly display the account holder's details.
• Bank Transfers: A copy of a bank statement or a screenshot from your online banking portal showing your name, account number, and the bank's logo.

This step helps prevent unauthorised use of your financial instruments.

In certain circumstances, particularly when large transactions are involved or if there are concerns about the origin of funds, Lolly Spins is legally obliged to request information regarding your Source of Funds (SOF) or Source of Wealth (SOW). This falls under Enhanced Due Diligence (EDD) procedures. This might include documentation such as:

• Bank statements showing the origin of significant deposits.
• Pay slips or employment contracts.
• Evidence of inheritance, property sales, or other legitimate income sources.

We understand that providing such documentation is sensitive, and we handle all information with the utmost confidentiality and in compliance with data protection laws. This process is crucial for preventing financial crime and ensuring we meet our regulatory responsibilities.

Once you submit your documents, our dedicated verification team reviews them. We aim to process all verification requests as quickly as possible. Our standard processing time is typically within 24 to 48 hours. However, during peak times or if additional information is required, it may take longer. You will be notified via email or through your Lolly Spins account once your documents have been reviewed and your verification status updated. If any documents are unclear or insufficient, we will contact you with specific instructions on what is needed.

We take the security of your personal information and documents very seriously. All documents submitted to Lolly Spins are stored securely in encrypted databases, protected by advanced security measures. Access to this information is strictly limited to authorised personnel who require it to perform their duties. We comply with all relevant data protection regulations, including the General Data Protection Regulation (GDPR), ensuring your data is processed lawfully, fairly, and transparently.

Lolly Spins operates under strict anti-money laundering (AML) regulations. These regulations are designed to prevent criminals from using our platform to legitimise illegally obtained funds. Our KYC and verification procedures are a key component of our AML framework. By verifying your identity and monitoring transactions, we can detect and report suspicious activities to the relevant authorities, thus playing our part in combating financial crime.

Gambling is strictly prohibited for individuals under the legal age of 18 (or the legal age in your jurisdiction, if higher). Age verification is a critical part of our KYC process. We use the information you provide during registration and the documents you submit to confirm you are of legal gambling age. Any account found to belong to a minor will be immediately closed, and any winnings will be forfeited. Lolly Spins is committed to protecting minors and promoting responsible gambling practices.

If your verification process is delayed, it usually means we require further information or clarification on the documents you provided. We will contact you directly to explain what is needed. If verification is unsuccessful, it could be due to several reasons, such as invalid or expired documents, inconsistencies in the information provided, or an inability to conclusively confirm your identity. In such cases, your account may be restricted, and you may be unable to deposit, withdraw, or play until the verification issues are resolved. We will always communicate the reasons for unsuccessful verification and guide you on the next steps.

If you have any questions about the KYC process, need assistance with submitting your documents, or encounter any issues with verification, our customer support team is available to help. You can contact us via:

• Live Chat: Available directly on the Lolly Spins website for immediate assistance.
• Email: Send your queries to our support email address, and we will respond as soon as possible.

Please provide as much detail as possible when contacting us, including your username, to help us assist you efficiently. We are here to make your experience at Lolly Spins as smooth and secure as possible.